• Business Problem: Agre’s dynamic development (growing number of customers, new software features) began to burden their existing, non-standardized IT infrastructure. There were real concerns about the stability and availability of services, especially in key periods for agriculture (harvest, deadlines for subsidies), which could have had a negative impact on the company’s reputation and further growth. There was also a lack of uniform management and security in a distributed environment (on-premise + different clouds). Agre’s team, focused on software development, was overburdened with administrative tasks. 

• Goal: To build a professional, secure, scalable, and centrally managed IT infrastructure that ensures the reliability of SaaS services and allows the Agrego team to focus on product development, not on “putting out IT fires”. 

• Strategy: Design and implementation of a complete, managed IT environment based on the private VMware vCloud Director cloud (in a secure PPNT data center). 

• Key elements: 

• • Cloud Migration and Management: Moving applications and services to a separate, virtual environment; taking over the full management of virtual machines (Windows/Linux). 

• • Operating System Management: Implement regular updates, patching, performance optimization, and log/service monitoring. 

• • Security & Network: Configure network segmentation, firewall rules, VPN management, and network traffic monitoring. 

• • Other Managed Services: Mail infrastructure maintenance and comprehensive DNS support for applications and environments. 

• • Backup and Monitoring: Implementation of automatic backups, snapshots and continuous monitoring of resources. 

• Stability and Reliability: Agrego gained a stable and highly available cloud environment, which significantly reduced the risk of downtime of their SaaS services, building customer trust. 

• Business Focus: 5ip’s takeover of end-to-end infrastructure management (OS, network, cloud, backup) freed up valuable internal resources from Agrego, allowing them to fully focus on software development and user support. 

• Enhanced Security: The implementation of consistent security policies, network segmentation, and regular updates has significantly increased the security of Agrego’s customer data. 

• Scalability and Cost Control: The new infrastructure is fully scalable, allowing Agrego to grow flexibly without jumping investments. The managed service model provides predictability of IT costs. 

• Data-Driven Decisions: Agre’s team can now plan for the development of the environment based on real performance and load metrics, not just intuition. 

• SaaS service availability: Increased up to 99.9% (in line with SLAs), minimizing the risk of unavailability during critical periods. 

• Infrastructure incidents: Reduce the number of critical incidents requiring urgent intervention by more than 60% in the first year. 

• Agrego team time: Savings estimated at approx. 30-40 hours per month of the development team’s working time, which was previously involved in IT administrative tasks. 

• Implement new features: Reduce the average time it takes to prepare your environment for new software features by about 25%. 

The built foundations allow Agrego to scale the infrastructure at the pace of software development. Plans include further automation of implementations (CI/CD), implementation of advanced application monitoring and integration with analytical systems for precision farming. The cooperation shows how a modern, managed IT infrastructure (also available to SMEs and startups) can accelerate the development of innovative technology companies.